1. POMAR NA SERRA – Cancellation Terms
- Cancellation more than 30 days before check-in: Guests who cancel their reservation at least 30 days prior to the scheduled check-in date will receive a full refund of their deposit. Refunds will be processed within 30 days.
- Cancellation less than 30 days before check-in: The deposit is non-refundable.
- No-show or early departure: In the event of a no-show or if the guest chooses to leave earlier than the scheduled check-out date, full payment of the reservation is required. No refunds will be issued.
2. POMAR IN THE CITY (Pop-Up Coliving) – Strict Cancellation Policy
- Non-refundable deposit: Regardless of the cancellation date, the deposit is non-refundable, and POMAR Coliving reserves the right to retain 100% of the deposit amount.
- No-show or early departure: In the event of a no-show or if the guest departs before the scheduled check-out date, full payment of the reservation is required.
3. Room Assignment
POMAR Coliving retains the exclusive right to assign or reassign rooms at its discretion. Requests for room changes made by guests are subject to availability and may incur additional charges.
4. Booking Modifications
- Modification request at least 30 days before check-in: Guests may request a change to the reservation dates at least 30 days before the scheduled check-in date, subject to availability.
- No modifications less than 30 days before check-in: No changes to the reservation, including date adjustments or shortening of stay, will be permitted within 30 days of the scheduled check-in date.
- Shortening of stay post-deposit payment: If a guest modifies the reservation to shorten their stay after the deposit has been charged but at least 30 days before check-in, a penalty of €100 plus 3% of the transaction costs will apply.
- No-show or early departure: If a guest arrives and subsequently chooses to depart earlier than the scheduled check-out date, full payment for the original booking is required.