booking with POMAR

Terms & cancellation

Clear rules for direct bookings, date changes and cancellations at POMAR Base and POMAR na Praia.

Last updated 26 August 2026 · Applies to bookings made directly on pomar-coliving.com

The key deadline

45 days before check-in. Before that date, a direct booking can be cancelled with a full refund of the deposit or changed subject to availability. Inside 45 days, the deposit becomes non-refundable and dates cannot be changed.

Booking and payment

Your booking is confirmed once we receive the first payment. For a direct booking, 50% of the total stay is paid when you book. The remaining 50% is due on arrival.

Extras and additional services are paid either during checkout, at check-in or when the service is ordered, depending on the option selected.

When booking 50%

Confirms the reservation and removes the room from availability.

On arrival 50%

The remaining balance for the stay.

Cancellation of a direct booking

These conditions apply to direct bookings for POMAR Base and POMAR na Praia. Tell us as early as possible if your plans change.

45 days or more before check-in

The deposit is refunded in full. The refund is processed within 30 days.

deposit refunded

Less than 45 days before check-in

The deposit is non-refundable.

deposit retained

No-show or early departure

The full amount of the original reservation remains due. No refund is issued for unused nights.

full stay due

Changes to a booking

45 days or more before check-in: dates may be changed subject to availability.
Less than 45 days before check-in: dates cannot be changed and the stay cannot be shortened.
Shortening a stay after the deposit has been paid: when requested at least 45 days before check-in, a €100 fee plus 3% transaction costs applies.
After arrival: leaving before the scheduled check-out date does not reduce the amount due for the original booking.

Room assignment

POMAR assigns the room attached to each reservation and may reassign a room when operationally necessary. A room-change request made by a guest remains subject to availability and may involve an additional charge.

Bookings made through a platform

If you booked through Airbnb, Booking.com or another platform, the cancellation and modification terms shown in that reservation apply. Direct-booking conditions cannot be substituted for the platform’s terms.

Manage the request through the platform where the booking was made so that the reservation history and any refund remain correctly recorded.